Hello,
We were really proud of Eureka Forbes as renowned company for their service but what is this with Aqua Sure.
I am very sorry to say that it is a pure poor quality service by the rude and uncooperative support person (Raghupati) of Aqua Sure
We had purchased aqua sure 3-4 months back and now we felt the filter should be replaced by a new one. The cost of it is Rs.390. We made a call to Ms. Aswini (08026757533) and requested for the same. She told that the support person will bring all types of filter [cartridge]. When the support person (Raghupati-Name does not match with his attitude) he was trying to push the better cartridge of Rs.590 and without confirming anything he started dissemble our old cartridge and fitting the new one [Rs. 590]. When we asked whether this is having any advance facility he said "Yes..It will disinfect all the Jerm, Bacteria, Virus, Protozoa"..all other biological terms which normal people can't even imagine as if they are very sure about the effects of all those in human body better than a qualified doctor of having MBBS, MD, FRCS degree. :).
Now the actual thing came when he was unable to convince us that this new filter has no floating concept that means if the lower panel is full we are not supposed to fill the water in the upper panel.
So we are only fill water half of the total capacity [if 18lt, then only 9lt]. So we are paying more where reducing the water capacity [seems vert silly] otherwise you may slip in the ground and may need to go to doctor or rush to hospital if extreme. We are living with small kids also. But that poor fellow Raghupati was repetitively telling that the floating is an optional and if you want you have to pay extra Rs.150. So for Rs.1200 Aqua Sure, the so called advance cartridge cost of Rs. (590 150) instead of Rs. 390.
We were quite unsatisfied that time and were not at all convinced to pay extra Rs. 350 without any reason as we were told that the support guy will bring all types of cartridge. It was a 2 hours wasting of time with no satisfactory result and above all that guy left the place with disable our old cartridge. So again we had to assemble all the things by our own.
Raghupati’s manager Ashok (9845517686) was not at all supportive with the customer like us. He should train his fellow how to interact with customer and what to show before installation. They both were not agreeing to take it back and continually saying that “You have to pay Rs.590, floating is the optional for that you have to pay 150 or else simply give Rs. 100 to that stupid fellow (Raghupati) Rs.100 without any reason and without any service.
Here my whole point is whether Eureka Forbes is not willing to support to the consumer with decency and proper attitude.
Please take a necessary action to the sales person so that the consumer like us will still be proud of Eureka Forbes and the Company Image will not be ruined for this kind stupid fellow like Raghupati/Ashok.
Regards,
Samyak
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