I made a complaint for my vaccume cleaner on 21st april on eureka forbes customer care no. 39883333 and got a request no. and was told someone will attend the complaint within 24 hours.
Till 27th of april no one from the company's side called me or turned up to attend my complaint, for which another call was made to their coustomer care no. and i was given another request no..
After that i called them on 29th april, 1st of may and 3rd of may, but surprisingly the complaint was not catered, instead everytime i was told somebody will be attending my complaint by the evening itself.
Evev today ie. 4th may, i had been given same assurence for someone will attend my complaint today itself, On asking them some higher official's phone no. I was given- 23274198 & 23278055, and was asked to contact Miss. vineeta. On calling, i was told she will call me back and took my mbl. no.
Will the company tell its coustomers, how many days they need to attend a complaint, or they dont bother about the complaints at all.
My advice to all who read this, just think twice before you purchase a EUREKA FORBES products, as this is what you will also face. There are so many other company's in the market now days why should be buy product of a company who dosent care for its coustomers!!!
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