I recently brought Kenstar food processor (which i feel was a wrong decision) thinking it was good to have a product of a MNC company. It was working properly for first two months. Then it started showing it's true colors. It's not working properly. Though we brought it as an appliance which takes care of all the needs in kitchen, it was not performing all the functions it was intended to do properly.
It seems this MNC company doesn't have a customer service of its own and maybe it has outsoruced to some other agencies. If you dial the number gave in the manual, you would be the luckies person of the day if you get the response. Even if you get a response all you get is a false assurances that somebody would turn up and repair it.
It's almost three months now that I registered the complaint and somebody is yet to turn up at my home to have a look at it. I sincerely advice everyone not to buy any products of this company as it seems the customer service is very bad with not only the product i am mentioning and it is the same case with other consumer durables like washing machine, refrigerator etc. (you could read hundreds of such compliants on web).
I hope company realises and provide the better service in future. Please take the necessary action.
Sushma Awasthi
ahemdabad
098241-04302
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