Dear Concerned,
I hope there is someone reading this mail who can understand a customer's state of mind being having to mail back and forth every second day to have this billed amount corrected for my cell number 9810885586.
I had a very shocking experience with Bharti Airtel recently, regarding their 3G plans on cell phones. I frankly feel like scammed and the whole process totally fraud.
I had activated the 3G services with a 750RS plan on 7th November and the billed amount till 22nd November was more than 5000.
On activation of services I had received an SMS which said "Rs 750, 5GB Free, After 6.03315GB 100% Free" I had browsed and downloaded more than 7GB of data so it should be 100% free apart from 750Rs charges, but thats not the case. They have charged at much higher rate and the voice calls are charges separately.
I contacted back on 9th of December regarding the over billed amount and since then had written to Customer Care ([email protected]), the nodal officer ([email protected], [email protected]) and finally the Appelatte ([email protected], [email protected]) but none of these fine professionals were able to comprehend the real issue.
All the time I've been told that bill is correct and I have been asking how it could be correct if you yourself have told me that upto 5GB free and after 6.03GB 100% free.
First they have some internal self declared limit that the moment your data usage reaches Rs5000 or 5GB, the 3G services will be deactivated and you will be charged on 2G services at much higher rate automatically.By the way this has never been told to me at time of activation or at the time when the self imposed limit was over.
Second, you will not know when your limit will get over as I didn't get any intimation about the exhaustion of limited 5GB usage.
Even after approaching the Airtel Customer Service, Airtel Nodal officer and their superior the Airtel Appellate authority these guys are saying that charges are correct. No one bothered to explain why the SMS said 100% free after 6.03GB and how they have reached this billed figure. I 've been called on 17th December, this date is 4 days well after the payment due date.
Now they say that above SMS message meant that after 5GB they will count from zero till the count reaches 6.03GB and for the entire thing customer will be charged.
Meaning that the SMS received, "Rs 750, 5GB Free, After 6.03315GB 100% Free" should be read like 5GB 6.03GB = 6.03GB and not 11.03GB. Thats what was meant as mentioned in the SMS and bill.
What a SCAM!!
l keep getting e-mails that we (Airtel) tried to reach you but you were unavailable though I got calls from all over the India on same cell phone, which could be easily checked since its Airtel's service I am using.
Wish there is somebody who could understand the gravity of the situation and reverse the unfair billed amount.
Looking forward to a prompt and positive reply.
Regards
S Thaku
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