Intro:
I have been using Airtel postpaid for almost 4 years now and have also taken an add-on connection and a dth connection.
Issue:
I have subscribed to a blackberry plan (Rs. 599 taxes for unlimited internet and mail usage)
But recently came to know that the same plan is been offered to pre-paid customers for Rs. 399
This is like a same restaurant offering dinner at different prices to different customers.
My Action:
I called the customer care 121 and 7070, appelate officer, retention team etc. to provide me a plan which is same as prepaid.
Response:
- 121 mentioned they will call back... but no one called back
- 7070 mentioned that someone will call back... Got a call where the person mentioned that I have requested to deactivate my plan (I never asked to deactivate my plan)
- Once again when i called back and mentioned that even competitors are giving a plan for 399, customer care executive said "thn go buy a competitor product". This was the height now
- When called the appellate officer in Maharashtra... He mentioned that there is some systems issue and he will call back in half an hour... No one called back
- When again complained to 121, they pased my call to retention team... He mentioned that his team doesnt have any authority to look into it (God knows thn why this team exists)
I just wanted that I should not have been discriminated by the same company by giving cheaper plan (Rs. 399) to prepaid guys and costlier plan (Rs. 599 tax) to postpaid. I am very much disappointed with the company now and will change my provider once the MNP comes in or might think of changing the provider and get a new number.
Regards,
Bhavin (9987011505)
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