I was using Airtel post paid no 9831446611 since October. I was receiving the monthly service bill from Bharti Airtel at my residencial address and these were paid in time. Recently due to change in my usage pattern and to monitor closely the call usage pattern I requested for change of the billing from post paid to prepaid on 6th February at Sun Telecom (Airtel Customer care centre at Jodhpur Park Kolkata) after payment of full bill amount for the billing cycle period (06.01.2012 to 05.02.2012) in cash and submitted required documents (copy of my Passpost and a copy of my photograph).
I was given a SIM and was advised that it will take two days for completing formalities and varification and I should insert the SIM recharge with Rs.48.00 by 9th Feb morning. The customer care in Sun Telecom had received all the documents and checked but did not give any receipt and insisted that I should not put the date anywhere as it will be dated when the SIM will be activated.
Accordingly the SIM was activated by RC 48.00 and the power recharged by Rs.30.00. I got my SIM activated and using for last 5 days.
Now suddenly I find that " services to my phone have been burred due to non submission of required documents". As there were no contact number of there Customer Care / Sun Telecom, Jodhpur park, when I visited there office, it was closed.
Tomorrow I am visiting out of station, I wonder how the matter will be taken up. What I understand that this is the usual service attitude of Airtel after you switch over from post paid to pre paid.
Can you please help me out.
Regards,
Dipankar Adhya
58/67A, Lake Gardens,
Kolkata 700045
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