I took Airtel postpaid connection few months back and activated GPRS service. Though they promise 2GB free for 1 month, it is not the case. With their miserable speed, no one can exceed this limit. Once I complained them regarding the speed and all they told was that they cannot do anything about it... more number of people connect, the speed gets reduced. I am definite that I didn't exceed the 2 GB quota counting on the downloaded file size. I believe they are measuring it on some other unit.
There is the concept of dynamic Credit Limit which is dynamic enough that they the Airtel guys can define it as per their wish. I got bill for 6.5K when my credit limit is 1.2K. Their explanation is simple - amount for gprs service will not be considered for credit limit. Yet my connection got disconnected in between as I exceeded the credit limit. At that time the last message I got was that bill amount is 2.5K or so. They never intimated me until then that I had exceeded my credit limit. How the final bill reached 6.5K in the final bill they can very well explain in their own terms.
Since they will not enforce Credit Limit, don't imagine that you can control your bill amount. Daily they will send the bill amounts if you want to be up to date. It will be 30K and all... If you enquire them, they will say it is un-discounted amount... that when they generate the final bill after they give discount for free 2 GB it will come down. But they still cannot say what exactly is the amount.
There can be 2 reasons for them sending the un-discounted bills with huge amount and not enforcing the credit limit.
1) They don't have the infrastructure to calculate the exact bill amount on a daily basis. (Hardware doesn't support)
2) They want to mislead the customers, keep us in dark so that they can keep on billing us huge amount and still we don't know about it. Finally they will present a huge bill.
What ever be the reason, either is not acceptable. If it's their financial problem that they don't have the hardware for proper billing, they should not put the burden on us by giving such huge bills.
If its about their unethical behaviour of deceiving customers... I think we need to bring it to the notice of TRAI or such regulatory body about such malpractices.
Finally the bill collection is the area where they start showing the true colours. When you contact them, they will say they will recalculate and get back or contact the manager and get back. But they will not close this thing properly. In between you will have got frustrated an moved to some other service provided. They start calling all the number you might have dialled and start threatening about legal proceeding unlawfully. If you call them, they will take their own sweet time to get back. But they will continue with their harassment.
Finally I will like to suggest that Airtel Postpaid gprs is a deadly combination. Better avoid it unless you don't mind sitting and writing like this one day.
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