Few days ago, I converted to my Airtel prepaid to postpaid connection. I have been a good customer of Airtel prepaid service for more than 1 and a half year. But in return, I have got such a bad service that I don't have words to say nothing bout it.
A customer care representative was sent by Airtel call center on my request to my office (Delmia Solution PVt. ltd, jp nagar 2nd phase, bangalore-78) as I was interested in migrating to postpaid connection. That guy (called Prataph from Microwave Communications - Airtel authorized point, cunnigham road, bangalore as mentioned in the bill - he has given the wrong contact no... also on the BILL!!!) is a complete liar and gave me wrong information regarding the schemes available. My post paid connection was activated after 3 days after paying 300 bucks as the initial charge. But to my utter surprise mobile to std landline was not activated for which I had taken the scheme, now the Airtel call center was asking for another 1500 bucks refundable for sub activation of that feature... No such charge was told while taking the connection...
Apart from that, I had some prepaid currency in my account, I was told that I can use by dialing some code for std. I tried after activation but nothing happened. I called up AIRTEL CALL CENTER 4 or 5 times. They said they have taken the compliant and they will activate it soon. Meanwhile after all this drama I went to AIRTEL office and the Airtel ppl told me that feature is no more there, my prepaid currency (around 200 bucks) has lapsed. So, nothing can be done! So u can understand my fury now:|
How they can run a such a big organizations with ppl of such questionable integrity??? Airtel authorized center send fake representatives with the whole intention of trapping the customers!!!
Airtel call center gives the wrong information!!! It means customers are helpless! I feel like moving to consumer court its simply ridiculous public nuisance!
I would be very thankful if something can be done and also it will be very consoling for me if the authority of Microwave communications, Airtel Auhtorized point, Maruthi Mansion, Cunnigham Road, Bangalore-52 has canceled so in future they might not trap other customers!
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