I have been a Vodafone subscriber (CELL NO 9819747747) in Mumbai for more than 6 years now due to their network issue i decided to port out to IDEA . I requested for Port-out from Vodafone to IDEA under the new MNP Policy but the same was rejected by Vodafone. I got a message of "contractual obligations (I HAD DE -ACTIVATED ALL VALUE ADDED SERVICE IN ADVANCE). On checking with their Customer Care i was told it was due to some technical error (THEY ARE MASTERS IN BLUFFING)..I had de-activasted all my value added service before sending port out message... i knew some excuse and haressment will be done to me for sure.. from 6th APRIL i was continously sending mails / speaking to these Nodal Officers and I GOT ONLY ONE REPLY FROM THEM (WITHIN 48 hrs your no will be port out )(I got some request no 1042233670/1041230970/ 187617704/187263440/188009817
I mailed to Trai / DOT / Consumer Compaint about the problem i am facing from VODAFONE
Finally got a call from Vodafone on 14.04.2011 and they had confirmed that your contract obligation will be cancelled/de-activated but asked me to visit vodafone store and same can be done at vodafone store. I requested them to please do it on your end caus i am having a busy schedule, they gave me a negative reply and asked me to visit vodafone store.
Well not being my fault i visted Vodafone SION MUMBAI branch on 14.04.2011 (6.00 PM). After waiting for almost an hour finally i was called .. i told Vodafone Store officer (PARVEZ) to De-Activate my Contract Obligation ..he started asking me questions (why you porting out / what is the problem you facing with us?) i told him that i have a prob of Network at my place and you just cancel the contact so that i can port out caus my porting no was getting expired on 15.04.2011 . He rudely replied that it cant be done from their side and ill have to wait for 48 hrs more. I asked me why you people harassing me that made him wild and then he called NOSHEEN (Vodafone Sion BRANCH INCHARGE) She dint had any manners to talk and she started Questioning very rudely why u came here to vodafone Store who told you. I Replied her that i will escalate this matter to high Authority after that they gave me 2 Request Nos (1041923190 and 1043046766) and confirmed within 48 hrs your no will be port out. On 16th i got a call from Vodafone and was asked the reason for portout to which i replied with the same answer, he finally told me that your no will be portout. I messaged for new Porting code no on 16.04.2011 and Got a new Porting code (VM259977).
I gave my porting code no to IDEA and in 4 Hrs again VODAFONE rejected my port out sending me the same message (number or range is in Contractual Obligation)
VODAFONE IS BIG LOSER .
Well now i feel only media can help us.
I would request everyone think twice before taking Vodafone connection
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