I agree with a lot of other people who have written against Airtel. I have a prepaid connection in Bombay and since I had to go to Gujarat for 10 days, I activated MOBILE OFFICE / GPRS. However, inspite of my repeated SMS and calls, I did not receive any settings for my mobile phone. Finally I found it online and got it working but the speed was so poor that immediately I sent a request to deactivate my GPRS. However, I kept getting error "GPRS cannot be deactivated. Try later". When I called 121, they said they cannot deactivate from Gujarat, I can do it only once I go back to Bombay or else I will have to call a mobile number which will not be toll-free. I called that mobile number in Bombay from Gujarat and the executive said that she has taken my complaint. However, everyday 14.99 was getting deducted from my mobile. Finally I sent an email and received an auto response that my query will be taken care within 24 hours.
However, today is 24th April and still my money is being deducted. I returned to Bombay on 18th April and made several calls to their 121 numbers and was assured that my GPRS will be deactivated and I will not be charged.
Now I guess the only solution is to let the balance get over and once the balance is less than 14.99, it will stop getting deducted.
I wonder how such a huge telecom company afford to work like this? Ironically a couple of days back I received an independent CUSTOMER SATISFACTION SURVEY from IMRB. Sadly, the only option I could select was "POOR". I recommend them to add "PATHETIC", "DISGUSTING" etc. as options.
My mobile numbers are 09987911599 and 09987153316 in case anybody wants to verify the above.
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