DEAR SIR/MADAM
I AM A CONNECT LAND-LINE PHONE USER AND MY NUMBER IS 01762-504203 AND IT IS ON MY NAME i.e BARINDER SINGLA. IN THE SAID TELEPHONE BILL MY BILL PLAN WAS CHANGED FROM Rs.249/0 RENTAL TO Rs.497/- PLAN WITHOUT MY KNOWLEDGE. I REQUESTED NO, OF TIMES TO THEIR CUSTOMER CARE PEOPLE THE RESULT IS THAT THEY HAVE AGAIN CONVERTED THE PLAN TO PREVIOUS PLAN, BUT THEY HAVE NO SOLUTION FOR THE BILL ALREADY RAISED. I TOLD THEM THAT I HAD NEVER SAID FOR CHANGE OF PLAN ASKED THEM KINDLY LET ME PROVIDE THE PROOF OF SUCH CHANGE. THEY SAID THE PLAN ONCE CHANGED CAN NOT BE CHALLENGED AND WE CAN CONVERT IT FROM CURRENT AND IN ALL THE CIRCUMSTANCES YOU WILL HAVE TO PAY THE BILL ALREADY GENERATED EVEN IF YOU HAVE NOT ASKED FOR CHANGE OF BILL PLAN.
KINDLY LODGE MY COMPLAINT AND LET ME KNOW THE PERSON WHO HAS CHANGED MY BILL PLAN WITHOUT MY PERMISSION SO THAT THE FURTHER ACTION CAN BE TAKEN AGAINST HIM. AND REVERT THE EXCESSAMOUNT CHARGED IN THE TWO BILLS PREVIOUSLY RAISED.
THANKING YOU
BARINDER SINGLA (98151-26333)
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