I am a graduate who recently took a Airtel pre-paid connection submitting ALL the required documents - 1) photo 2) ID 3) address proof. I was contacted by airtel through an sms that i have not submitted the required documents and henceforth my outgoing activities (calling, SMS) will be barred. I went to the airtel office to complain about this issue. I was assured that everything was in order and i will have my connection restored immediately. This happened around two weeks ago.
Again, today i got an SMS from Airtel saying the same. And again, my outgoing activities were barred. This outrageous handling of customer documentation, and customer privileges by airtel is totally unethical. What adds salt to the wound is that it couldn't have happened at a worse time, since tonight is a special occasion and I had to make alot of phone calls and messages. I was dumbfounded by all this, as such a major Telecommunications industry like Airtel India could make such mistakes, so i went online to check whether i was the only "unlucky" customer. It shocked me when i found out that airtel does this to several customers, thanks to this website. A major change is called for in the staff/system of Airtel India regarding documentation handling as this is borderline on harassment/trickery.
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