Airtel is asking all customers to resubmit the address proof documents. They are saying this is due to TRAI guidelines. I have submitted the documents when I took the connection. Now they called up and confirmed the address proof. After this all of sudden, I get an SMS saying, I need to resubmit the documents in 76 hours and the confirmed address and the address in their records do not match. I don't understand this. I have not moved nor did I change my address!! I think they are just passing their inefficiency to the customer and asking them to unnecessarily submit-resubmit-resubmit cycle. What is the guarantee that they have it right. If they want to confirm the address, they need to use different methods of confirming the address. I could again give them a junk address, if I was really needed to play mischief.
Also, in the SMS, there is no direction how to submit, where to submit. This is all utter inefficient way of doing things.
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