I had purchased 2 Vodafone PrePaid SIM connections from HotSpot Mobile Store in Great India Place (GIP) Noida on 19th Dec having submitted all documents - ID Proof, PAN Card and Photograph - as I was aware of the documents required to get the connections activated.
It has been 6 days now and first the CLIP Service was deactivated on my phone and now the outgoing has been barred because of non submission of documents.
HotSpot should be banned from providing any services in the market as their own employees have no idea of Customer Service.
First, the excuse given was that the papers were returned by Vodafone as they did not have the SIM Numbers corresponding to the 2 mobile numbers. Once these were provided, and the problems did not stop, the excuse given was that I had not signed the ID Proof and that only my PAN Card was signed. Is it not the responsibility of the Distributor to ensure that all documents submitted by a consumer are signed at the appropriate place and that they are in order?
All I can say is that HotSpot should be buried immediately and Vodafone will do itself a lot of good if it ceases to have HotSpot as a distributor.
REST IN PEACE, HOTSPOT.
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