I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number. I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August and I again made the rate cutter 148 on 5th September. Suddenly the rate cutter benefits got cancelled on 2nd of October itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr. Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr. Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr. Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.
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