My name is swati srivastava. MY NUMBER IS 09616183797 .i had activated a stv plan on the 8th july which was of rs.38 and it was for 84 free std minutes for 1 month.
But this tariff stopped working on the 23rd of july and when i consulted customare care on 12345... the agent told me that he was completely unaware of this stv plan and there was no such tariff activated on my number.
I HAD GOT INFORMATION ABOUT THIS TARIFF FROM IDEA TOLL FREE 500160.
i had another tariff activated for idea-to-idea local calls @10 paise for one month on 15 july but in this tariff from 5pm to 10pm the call artes are @30 paise... but this tariff also doesn't work at times.
YOUR CUSTOMER CARE AGENTS DO NOT HAVE PROPER UPDATED DATABASES.
I HAD MADE A CALL ON THE 23 JULY ON 09889470299 AT 8:30PM FOR 36 SECONDS... AND ACCORDING TO MY TARIFF OF RS.36 THE AMOUNT OF 30 PAISE SHOULD HAVE BEEN DEDUCTED... BUT 50 PAISE WAS DEDUCTED..."WHEN CONTACTED CUSTOMER CARE HE TOLD ME... MAM YOU MADE YOUR LAST CALL AT 4:30PM AND I DO NOT AHVE THE UPADTED CALL RECORD"
PLEASE LOOK INTO THIS MATTER AS IT IS A GREAT CAUSE OF CONCERN FOR YOU PEOPLE BECAUSE YOU WILL LOOSE YOUR CUSTOMERS IF YOU CHEAT THEM THIS WAY.
WE WILL NOT HAVE PROBLEMS CHANGING OUR SIM CARDS.
i hope you will look into the matter as soon as possible.
thank you.
SWATI SRIVASTAVA
2A/244/10, AZAD NAGAR,
KANPUR-208002
UP
CONTACT:[email protected]
[email protected]
09616183797
09307908377
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