I have been using Idea Prepaid No. 9891024229 since past 1 yr. A month back I got call from Idea (9540017150 & 9540017162) suggesting me to get Idea Postpaid. I had already experienced a few bad customer service incidents with my Prepaid connection (Been misguided about plan for ISD calls, Got Idea Music Station renewed though I had never activated it in the first place and the Customer Service personnel were clueless, etc.), so agreed to try Idea Postpaid where they claimed I will get better customer service. I applied for the Postpaid connection via Customer Application Form with Serial No. 9323150 and furnished prescribed document and amount of money on 9th Feb. I was given a Postpaid Kit with 20 Digit SIM No. as 89910423050620020683. Due to the negligence and careless attitude of the customer service personnel I was forced to write an email at [email protected] on 20th Feb in reply to which I got an email from Parul kalra (Customer Service Desk) on 22nd Feb requesting me to send scanned copy of Customer Applicaton Form and other information. I replied back accordingly but was taken aback when I got the reply on 25th Febfrom Gaurav Sharma (Customer Service Desk) again asking for the same details which I had already provided to them. Seeing this I sent an email to the nodal officer at [email protected] on 26th Feb to which I got a reply back from Nodal Officer Desk on 28th Feb asking me for the 20 digit SIM no.(which I had already provided to them). I again sent an email to them on 1st March along with the SIM no. I got call on 3rd March from Idea saying that I will have to visit Idea store to get my problem resolved. Since I was preoccupied with work I was able to visit the Idea Store located in Malviya Nagar, New Delhi on 7th March. The customer service personnel over there gave me complaint no. 102284447 and said my problem will be resolved soon. Within half an hour I got call from Neetu Kashyap requesting me to send across scanned copy of the document I had submitted as Identity/residence proof and existing Prepaid SIM at [email protected] which I did promptly. On 8th March morning my verification was done at my residence and I was informed that my Postpaid no will get activated in midnight. Today on 9th March also I got a call from Idea asking me to send the scanned copy of my documentary proof at [email protected]. The person said that he will give me another Idea SIM which will get activated. Now as I write this horrible ordeal with IDEA, my Postpaid no. stil remains unregistered and inactive and I feel like congratulating the cellular company for coming out with such a beautiful IDEA of harassing the customers. Indeed what an Idea.
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