Idea
Dummy network & very bad care & services

From

Yellaling Udable,

Alpha 3, International Airport.

Bangalore.

Phone 91 9986234306

Sub: Very Bad, Dummy Service & Relationship With Post Paid Customer. From 6th March – till (no network, no incoming & no outging calls)

Hello team,

I am Yellaling recently poted to “idea” from ‘Vodafone’ in Idea office @ Marthali, Bangalore on 16 Feb (phone No. 9986234306).

I have used prepaid service of idea frm feb 16th till 6th march & decided to step to post paid.

And I have filled postpaid application on 6th march by paying Rs. 399 & doc.

I never had thoughts of such a bad service of “Idea”, By evening of 6th march I lost network (no incoming, no uot going totally there is no network symbol).

I thought may be this is the way you well come new customer. But, it still…….. same…..

I had been marthali “idea office” on 7th. They (Ramesh & jyoti) told me there is no my name in customer list, plz go head office. As of there suggestion I had been Head office, Richmand, Bangalore. on 9th march 3 o’clock.

Very bad greeting, after waiting 35 min. JYOTHI she handled my query. Even she asked me.. Are Idea customer??? …. It was very bad experience.

When the customer comes to yor door by having postpaid kit….. & the question is “ARE U IDEA CUSTOMER”???

I had given my both sim cards (pre & postpaid) & explained my problem.

She told me to wait..

After descussing with there staff member she told me that. I have taken ur request by evening 8 o’clock it will be ok.

I came to know the quality of the service of “IDEA”while i was steping out (the mangager was giving 100 rs to customer to keep his mouth close when customer was explainuing his problem).

I have done MBA & work in international Airport, may be I know the service meaning.

Please team, there is a lot of service gap in organization take care of it.

In every adds u say get Idea being customer I can tell u there is a bad & dummy service in Idea improve it first.

Please don’t provoke me to think of consumer crt.

I Will be waiting network service on my number 9986234306 (Idea).

Thank you

Yellaling Udable

91 9343652181