1.I was using IDEA prepaid SIM (mob no 9826489696) since 2004 with a life time validity taken by paying Rs 999/-.
2.From 12- Jan- 2011 i was on roaming.
3.On 18-feb i got msg for re-submission of documents, which i could not do immediately (because of roaming).
4.As per records last call on my number was on 22 feb.
5.Before entering MP/CG circle on 16-mar my mobile was active.
6.After entering, my SIM registration got failed (and i dont know why).
7.On 19-mar i submitted my documents for re-verification @ IDEA outlet indrapuri and i was assured that my no. will get active by 23-mar.
8.Till now my no. is inactive, on inquiring about the reason IDEA customer care team told that the number is churned out and re launched in the market.
9.IDEA docket no for my complaints are 1-13382604586, 1-13395998243.
Now my grievances are as follows:-
1.I think that i was hard done.
2.they were having information that the no. is on roaming, in spite of that i didn't received any call from IDEA team for seeking information regarding resubmission.simply sending message for re verification will not mean that there job is over.
3.there representative told me that i have not made a call since 22-feb, I have taken Life time validity so despite of not making a call for long time my number cant go dormant.
4.I have not got any satisfactory and rational response from your team till date.
0 comments