Vodafone 3G Device No: 9830019845 Docket No:429210745
The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.
So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.
The matter is right now with the Appellate authority but I expect the same answer as from the Nodal Officer whose reply is reproduced below.
Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet surprisingly TRAI, our regulatory authority, permits them to function without any quality test of services offered to consumers.
My mail to the Appellate Authority:
I am not satisfied with the reply given by the Nodal Officer (reproduced below). It claims that Vodafone 3G coverage was found to be "good". I have a copy of the test report of your Network Staff which gives the speed as 1.8 to 2.5 Mbps by no standard is this good. In fact it is awful for 3G because I get the same speed on my ordinary BSNL broadband.
As regards not taking the device back and refunding the amount kindly note that what Vodafone has sold me is a package for 3G. When any item of the package is not working, the entire package is ‘dysfunctiona’l and should be withdrawn. Also courtesy demands that no bills be raised during the period that the 3G has not been established.
Hoping that you will redress the issues raised in my complaint.
Regards,
Nabanita Ghosh Javed
On Thu, Jul 26 at 8:37 PM, NodalKOL wrote:
Dear Ms. Ghosh,
We are in receipt of your e-mail dated 25/07 regarding your concerns on data speed of Vodafone connection 9830019845.
As discussed with you at 9830175545 on 26/07, a visit has been carried out at your location by our Technology Team and found 3G coverage to be good. No network or speed related concerns have been identified at the said location
We regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.
The service registration number assigned for this correspondence is 429210745
For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.
Happy to help,
Beauty Adhikary
Vodafone Care
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