Vodafone 3G Device No: 9830019845 Docket No:429210745
The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my residence in central Kolkata. After several complaints a speed test by Vodafone network staff on 12 Jul gave a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my humble BSNL broadband.
So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.
Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet our regulatory authority permits telecom companies to function without any test of the quality of services offered to consumers.
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