I am using loop mobile since 1year, but have suffered a lot. there where many problems from which i was suffering during my use of this GSM service
firstly, i was charged for callertunes for months which i have already changed, when i complained against it on costumer care number i was told that there is a cart system for callertunes, once you pick up a tune then that is added to your cart a when you change it you willl b charged for the recent tune as well as the 1 u used earlier, and i was not informed about this cart system of callertunes earlier, this is not even published in terms of callertunes of official website of loop mobile.
secondly, during my free us of wap in night time, i was charged 10rs. this started occuring from 2nd november'10 and when i complained, was told that i have activated some scheme of wallpaper on indiagames.com but i have not visited that site in that period of time nor did i download any wallpaper, i tried complainig again and did the same for 1 week but was always given a doc number and my problem was not solved at all, i stopped using wap but still paying for the thing which i have not even downloaded.
thirdly, had network problems during roaming, i was not able to make calls while roaming, not even on costumer care. then after recharging for roaming after two days my service was activated. also came to know that loop mobile is not available out side maharashtra, but still the give messages saying that its no1 gsm in india.
fourthly, when no action was taken against my complaints on costumer care services, i tried complaining through official website of loop, but the complaint page doesnt work properly, it asked me to re-submit my form again and again, even when i tried doing it after 3 days, it was the same.
after all this problems, i am still paying for wap problem and almost 200 rs. is deducted from my account, they promise to solve the problems of costumers within 48hrs, but its more than 2 weeks that i am still paying for it.
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