Please find the below excerpt of the communication I had with LOOP Mobile.
In short: LOOP Mobile has rejected my Port out request because of the reason I am a life time customer of their poor mobile service.
I not only want justice for my self but also for all the consumers who are witness of their unfair practices.
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From: Vikas Rander
Sent: Friday, February 04 10:30 AM
To: '[email protected]'
Cc: '[email protected]'
Subject: RE: MNP-9870736764
Please advise me on what legal ground my PORT request has been rejected. I have received a message from 50991 that LOOP mobile has rejected my port out request because of “contractual obligation violation”. Please let me know where it is written in TRAI or DOT laws that I can not PORT out because of I am life time customer of your service.
I have every right to rid off from your poor services.
I hope I will get the response of my above query in reasonable time limit. Failing which, I will knock the door of consumer forum and will file the suit of Rs. 1 LAC for all the mental stress you people have given to me.
Apart from the above I have also learned that LOOP mobile is making all unfair mean to retain the customer by rejecting the PORT out requests. Do you don’t think that, 35% of our population is still not literate and they go what ever you communicate to them and hence it is observed that deliberately you are making fool out of them and hence it is my moral responsibility to take up this matter to court and also I will send copy of this mail to leading news papers.
Thanks in advance,
Vikas Rander
From: Vikas Rander
Sent: Thursday, February 03 9:46 AM
To: '[email protected]'
Cc: '[email protected]'
Subject: RE: MNP-9870736764
Reminder!!!
NO UPDATE TILL TODAY!!!
From: Vikas Rander
Sent: Tuesday, February 01 10:45 AM
To: '[email protected]'
Subject: MNP-9870736764
Hello,
Currently I have having LOOP mobile – 9870736764, on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.
On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card (I wish to use MTNL service on 9870736764).
Today I received a call from LOOP customer care (9870588800) that I can not port because my number 9870736764 is having life time validity.
Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.
Regards,
Vikas Rander |
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