I am Service Receiver of Loop Mobile, I have faced problem of unnecessary Balance Deduction for those schemes which i have not asked for like Ring tones, Wallpaper etc
Recently they started deducting Rs.1/- for some Wallpaper Scheme from 14th May i wasn't aware of this few days back i observed they are deducting my Balance crossed checked it by avoiding use of this sim, i complained for this on 4th June they gave me Doc SR 04067096 by saying 2 Processing days they needed but they didn't deactivated it. Today on 7th june they saying they didn't accept my request for deactivation and gave new DOC-SR- 070621063 and they need another 2 days for processing what kind of database they manage and what kind of service they are providing.and no customer care executive is able to talk about Balance refund. How can they say on DND service, they cant even manage this so are they doing time pass or playing with Balance of their customers. Earlier I ignored now its becoming serious for me for continuing deductions for different different reasons. at-least they should inform users which schemes they are activating so the user can take steps initially and save further balance deduction.
I am totally disappointed with service of Loop Mobile and they are not bother.
I wanted to take Initiative about this Beauvoir of Loop Mobile.
Guide me How to Proceed.
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