I had taken a Matrix sim card on my visit to mauritius from the 8th of May till 15th may.
On receiving the bill details from matrix, I have noticed that in the few calls made by me the call durations have been increased.
I have the logs for all the calls made from my mobile phone which shows a completely different duration for few calls, and there are few calls where the duration given are correct.
I raised the complaint with matrix customer care citing the above issues, and a complaint was issued being number SU120606619.
When I called again to check if any action on my complaint has been taken, I got a reply that the duration are correct as per the service provider. This was a straight denial that I had no rights to tell anything and any bill produced by them as per there service providers was final.
As per my calculation a total duration of 4 minutes of international calls and 12 minutes of local calls have been increased.
I am completely disappointed that all my international calls has been charged with about one minute extra. And few of the local calls made has also been increased by a minute each.
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