Dear Sir,
I had taken a Matrix SIM from IGI, Terminal3, N Delhi on 13th Dec for my stay in Germany of one week. I paid Rs. 5000/- from my Deutsche Bank Debit Card as security amount (please note the amount got debited from my savings account). I returned to India from Germany on 19th Dec and the SIM was collected back by Matrix's personnel on 6th Jan. In the meantime, I received two bills for the usage of SIM in Germany which I paid by two separate cheques.
After paying the bills, I contacted customer care several times for the refund of the security amount, but no satisfactory action was taken. Later I was given the contact no. of the person, Ms. Leena, who was on duty at the Matrix counter at T3 when I had taken the SIM. She assured me that she will contact the accounts dept and get the matter sorted out. I followed-up with her several times and she always assured that the matter would be resolved shortly.
Now, after few months have already passed and the matter is still unresolved. May I request you to kindly look into the matter and get it resolved.
Some of the details are following:
Name - Parveen Nasa
email - [email protected]
mobile no. of sim taken - 017610027839
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