Resp Sir,
My complaint is about the deduction of my balance without my knowledge.
I am using mobile service of Reliance Communication No:-8000799271
I am monthly charging SMS pack of Rs. 25 and they provide daily 500 SMS free.
My last sms pack charged date is 17-03. On the day 13-04 I have sent 50 messages to my friends and on that day was totally free cost but they deduct my Rs. 30 from my balance. I have complaint about that in customer care in reliance three times from the 13-04 but still there is no responce. I have called today 27/04 again for same reason and they are saying that we have given refund of Rs. 13 only, and reason given by them that u have only done 22 messages on that day. I there fore told them to enter complaint, but the Supervisor of Ahmedabad named Dinesh Pande Situated customer care of Reliance has told me that we are not responsible to enter your complain.
I have legal proof of the 50 message I have sent and still they are not ready to accept that thing.
My email Id is [email protected]
So please do needful in this metter.
Yours Faithfully.
(Bhargav V Nakum).
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