Once again my outgoing calls were barred 2 days before the payment due
date without resolving the issue even after making the cash payment to
Idea Executive who comes to my office to collect the payment.
I called up the executive just few minutes back before writing this
mail and asked the executive to write a complaint for this issue
somewhere in their system. But he said that he doesn't have any system
in Idea wherein they can register the complaint and asked me to call
at 7AM in the morning of 27th march since then i have called more than 5 times to the customer care but no due response is given. Seems they are only paying Celebrities by deducting the money
from customers for advertisement.
I am not going to pay the bill until you open my calls untill the company opens the account and also remove
the Amount of Rs 220 from my bill.
FOR the Team:
Apologies, I cannot attach the PDF of the bill as it is an itemized
bill and reveal the numbers. But for your action, I am attaching the
Screen Shot of the issue which I raised in October/November bill.
I was charged around Rs. 153 for the sms sent to one of the server
number which I am not aware of. If you see the attachment, you can see
that sms had been sent at every interval of few seconds from my
mobile. And if you see the records for last 3 years of my bill, I
never did such things.
No one from Idea has given me the proper reply and everytime they
barred my outgoing calls. They have given me the credit limit of Rs.
2600 and current outstanding showing as 1101 454 = Around Rs. 1500
and bill cycle is 27/28 of every month then how could they bar my
calls prior to the payment due date.
I've already launched the complaint earlier and also to their Idea
centre. When I call Idea Customer care they direct me to Idea Care and
when I go there then they direct me to Customer care. What the hell is
this?
This time I haven't made the payment as of now because I want this
issue to be rectified and remove Rs. 220 as other charges from my Idea
bill. See, even after making the cash payment to their idea executive,
they are keep on charging me Rs. 50 from past 3-4 months as a late
payment charges. I don't understand why Idea is doing such silly
things to their customers. No-one in my office is happy with Idea
services and therefore very less connection in our office.
I want the team to take necessary action against Idea in this regard.
This is not only happening to me but to many people around. This thing
could not be tolerable.
Regards,
Himanshu
9552599526
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