Dear Concern,
We are constraint to bring to your notice the following points:
That we have purchased a mobile phone model Nokia Lumia710 (IMEI - 359300042977034) for the Rs. 15250/- on 07th April which is under warranty,
That the said phone is not working properly (overheating, voice clarity, hang problem, poor battery backup, screen sensor not working properly, * and # key not functioning, some applications not working properly) and the same was taken to Nokia Care Vaishali Ghaziabad U.P and was return to me simultaneously, after making some up gradation with an assurance that the said phone shall working properly in future.
However the said phone encountered same problems once again and we again approach Nokia Care on 22-04 that the said phone was retained by Nokia care Center again with an assurance for resolving our complaint.
The said phone was returned to us after a good gap of 7 days, which functioned well only for a week that again the phone encountered same problems once again and we again approach Nokia Care.
On some occasions the phone was deposited and obtained without generation of any job sheet
That on one occasion dated 05-06 (Job Sheet No. - 112433527/120605/22) the phone was replaced by a new similar phone.
That regret to point out that even the new replaced phone is not functioning properly at all and I am actually losing money spent on purchase of this phone.
That in view of the above you would agree that I have lost all the precious money and time spent on purchase of this phone and am also undergoing mental pain and agony and lot of nuisance value which is now beyond my tolerance.
That in view of the above I call upon you to reimburse my hard earned money of Rs. 15250/- else I shall be constrained to take up this matter in the suitable court/commission/forum.
To substantial the above claim I am submitting the following job sheet nos.-
1. 273433527/120422/13 22-04
2. 112433527/120516/39 16-05
3. 112433527/120605/22 05-06
4. 112433527/120630/7 30-06
0 comments