Inconsumercomplaints.com » Telecommunications » Review / complaint: Aircel - SPAM SMSs by Aircel | News #496309

Aircel
SPAM SMSs by Aircel

I'm FED-UP by the SPAM SMSs being sent by Aircel from numbers like DD-655315, DD-655515, DD-651001, DD-655514, DD-653131, DD-AIRCEL. I have an AIRCEL prepaid connection for more than 2 year now, I am registered on DND.

For the last few months I'm receiving unwanted messages from numbers like DD-655315, DD-655515, DD-651001, DD-655514, DD-653131, DD-AIRCEL (There seem to be unlimited numbers but most of them start from 'DD').

The SMSs sometimes even reach 20-25 daily which is irritating. Customer care keeps giving me complaint numbers and assurance that these messages will stop but nothing happens. I have also complaint numerous times to 1909, every time I complain they send following acknowledge message:

"Dear Customer, we have received your UCC related Complaint, you will shortly receive the SR Number."

I have kept a few of these recent acknowledgements in my inbox. I still have acknowledges saved in my sms inbox send to me at following times :

2:28 PM, 11 Dec

2:51 PM, 11 Dec

5:59 PM, 11 Dec

2:48 PM, 12 Dec

6:35 PM, 12 Dec

7:42 PM, 12 Dec

1:41 PM, 13 Dec

5:43 PM, 13 Dec

2:39 PM, 15 Dec

2:42 PM, 15 Dec

9:53 PM, 15 Dec

2:56 PM, 16 Dec


Company: Aircel

Country: India   State: Delhi   City: South Delhi

Category: Telecommunications

1 comment

19 December 2012, 2:04 AM
Dear Customer,

We regret for the inconvenience caused. Kindly share your 10 digit Aircel no for us to be able to assist you. You can also write to us at [email protected] for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team
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