Airtel Landline No 080-41620306
I have been paying my airtel landline bills via ECS thru my Citibank credit card for the last 18 months. In February, Airtel mentioned Citibank declined payment of Rs 15672/=. Hence I paid thru my HDFC credit card. When I enquired at Citibank, they said payment has gone to Airtel. So this payment got credited twice, but Airtel says HDFC card declined. Since I did not get any credit back from HDFC, I enquired with HDFC who gave me their reference no for the payment to Airtel. Airtel cut my phone connection unnecessarily which caused mental agony.
Last month again a payment of Rs 1296/= has gone thru my Citibank card which Airtel says it has not come. Here again, I have given the Citibank reference no for proof of payment. Airtel has again cut my phone.
Though I have talked to Aitel, sent mail, there is no resolution of this problem.
Please help to escalate.
Pathy
91-98450-12098
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