Hi,
I have applied for number portability from Airtel to Vodafone on 29th july for the first time for my two numbers 9686900617
and 618 and since then trying to follow up with them to get the updates. They always blame TRAI saying that it is TRAI who
can give you the correct reason for rejecting the portability. I have generated the unique port out code also twice in this
process and even the second one is getting expired on coming 28th Aug.
I have been getting extremely pathetic service from Airtel mobile service. I have tried their customer care (number of times
talked with floor managers 2 different people with same name manjunath, Vijay, Ravi kiran), Nodal officer (on mail) and 3 of
their appellate officers (Savitha, Ramesh and some other lady Lakshmi) also on this everybody tell the same thing that there
is no issues from Airtel side and it will take 7 days to finish the process. Some of them even went to an extent saying that
they have not received the request itself for port out. One guy Ravi kiran is even asking me to provide proof that I have
issues with Airtel and the delay is happening because of Airtel. Everytime I gave them a call they will simply say it will
take another 2 days and it will be done. I have given them a call on 9th, 12th, 14th, 17th, 19th, 21st, 23rd and even 25th
August to get the status before that I forgot the count. When I called today the Appellate officer (Savitha) she first of all
gave me the wrong information that the process is still going on and will be done in next couple of days but when I informed
her that I got an sms saying the request has been rejected then she asked me to re-initiate the process once again once the
existing unique number expires after a hot discussion on this issue for almost 1 hr. She says Appellate officer is the last
point of escalation and if I am not satisfied with their reply also then I cant escalate it further to anybody. When I called
on 23rd Aug the customer care guy Annirudh said its all fine and the number will be released from Airtel by 24th and then the
next service provider can connect you to his service and in morning when I woke up I get another surprise story in an sms
informing me that my request has been rejected again. They don't come back with any updates on what is happening on this
front I only need to call them everytime to get any updates why there is so much delay. They are such a irresponsible and
disgusting company that they hardly care about the inconvenience the customer is facing.
I am not left out with any options now and I think the only thing left now is to probably go to consumer court and get this
issue resolved and to ask court to put a hefty fine on all the people involved in this scam of fooling people.
I request you to please don't make fool of the customer incase such processes are not feasible then don't introduce them at
all. Rather then saving the customer interest TRAI is also saving telecoms companies from loosing customer.
I WILL ASK EVERYBODY DON'T EVEN THINK OF AIRTEL AS THE SERVICE PROVIDER THEY ARE THE WORST. EVEN SOME OF MY FRIENDS ARE
FACING THE SIMILAR ISSUE WITH THEIR PATHETIC NETWORK.
Regards
Bhavya Gupta
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