I am working for Del services & i purchased a new cooprate sim for my wife under
my name. Ihave submitted all the legal documents . i had purschased the sim in
1st week of december. The verification people had come to my offfice & hoem
address. Since i was in meeting i was not able to meet the person who had come
for verifcation. On 3rd december i called the Airtel customer care & infomred
that i was not able to meet the person so please donot block my sim. Supervisor
by name Gopinath had taken my complaint & he assured me that this wil be taken
care off. On monday that is on 6th my out going & sms were banned stating that
address verification failed. I called once again to the customer care they said
it wil be resolved in next 24 - 48hrs & they wil send for re verifivcation. At
the same time my shift changed to night shift & my work timings is ftrom 9 pm - 6
am. I also told him that i am working at night . they said they cant do anything
& i have to be there in teh morning when they come for re verification.
I wanted to escalate this again so they gave me a Nodal officer number i
spoke to Mr. Asif the nodal officer. I was surpirsed that they are least
bothered about the customers he said he can arrange the verification only in his
business hours. I remined him once again that i work at night shift but he said
he culdnt help me much . so i agreed for a reverification but also gave him a
time period informing him that i wil be in office between 5.30 pm - 6.30 pm. He
agreed to that. Next day again i get a cal from vereification department at 1 pm
asking me to sign the documents in 5 mins ion my office. I ahd already told
those supervisor that in teh miorning i wil at home sleeping. I dont knwo what
language i need to speak with them & make them undesrtand. Even when i agve an
appointment they couldnt do it. I escalated te issue to applet officer thats the
highest point of escalation in Airtel thats what they claim. I spoke to Ashwini
they said it wil be taken care off but stil no go . i called again on thursday
they said Ashwini was on leave for 4 days & ramesh wil take care of it, . However
til now it has not been resolved
Being a customer it me who sis usffering. I got a Sim whihc is of no
use. I have shared teh number with everyone but still i cant use it. I dnt knwo
what needs to be done. Can anyone please heklp me
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