Respected Sir,
I am an airtel prepaid customer and my number is 919880258753. I am a student from Malaysia, recently arriving here. I bought my BlackBerry Bold 9780 in Malaysia, created my BlackBerry ID there and it works just fine. But I could not connect to BIS here. I have activated my BIS plan for Rs.399, and have received confirmation sms which states that my plan is activated. Then I have registered multiple times my device to the wireless network through Host Routing Table. I did receive message which states that my device is registered to the wireless network. But when I try register at Airtel Blackberry webpage (airtel.blackberry.com), it says that my device have not been registered yet. In my device, there is the BlackBerry logo beside 3G (it is in capital). I could browse throught Blackberry App World, but not Internet Browser. In the service statuse, Blackberry Internet Service is "not connected" despite having the logo beside my 3G signal. I have called 121 for more than 10 times, and they kept on asking me to do the same thing which I have repeated for more than 10 times. Then, they dropped my call. This had been happening a lot of times. I believe Customer Service have no right to drop my call just because they can't solve my problem. This is against airtel customer rights. Airtel has been a very big problem for me. The purpose of buying a Blackberry mobile is over if there is not blackberry service! Their customer care is pathetic and they have no value of the customer queries.
I've tried deactivating my plan and reactivating it, but still there is no solution. I have spent nearly Rs.500 for a service which I could not get.
Kindly look into the matter and please do the needful.
Thank you,
Hielfiqri Syairulhisyam
919880258753
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