I made a payment of 326/- on 23-sept against my aug bill through Airtel website (Easy Pay option). I used my credit card for the payment. The payment was successful and the amount was debited from my account. After a month i got a call from airtel for making the payment (again). The payment that i made, was not reflecting in my airtel account. I lodged a complaint to verify my payment. Since October '09, I've been given several calls for paying the amount, several talks to the cust care, their managers. I've been helping Airtel to resolve this issue. I provided them whatever they asked - transaction number, date, amount, mode of payment, credit card bill copy, and even my CREDIT CARD NUMBER.
Finally on 11-Feb Airtel responded that they cannot look into the details because there in no data in Airtel logs and I'm required to enquire my credit card bank to revert my money back to my account.
Till then, I've been facing more than 10 times, my services being barred. And now they have disconnected my number.
Scenario is that, Credit card bank has a max limit of 60 days (after transaction date) to enquire for any transaction, after that they cannot see details.
Why am I, a customer, required to run around the payment that i made using Airtel website. If their website/application is not capable of taking the money, then there in not my fault. I'm using the services and making the payment on time.
Airtel cannot give me the services back till the time i do not make those 326 Rs payment again, and CC bank cannot revert my money after 60 days of transaction.
This delay is from Airtel only because of which i'm in this condition.
Please suggest what to do?
Thanks,
Shashi
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