This is to inform you that i was using the Airtel number 9903385027 till May.
As i was leaving the city i payed the total amount due and disconnected the number by informing customer care through phone and again through mail (please refer to mail below).
Having received verbal communication that my number has been disconnected i shifted city. However in the last two years my parents have been receiving innumerable calls on the land line from Airtel personnel who have claimed that i have not payed the amount due when on the contrary i had received confirmation from customer care before leaving, but did not receive any reply to my mail.
Thereafter it was the regular phenomenon of the self proclaimed Airtel staff members to call and press my parents to pay the due which kept on increasing. My assumption on this issue is that they kept on adding the rental to each month till certain time when they knew very well that the number was not at all being used for over two years. However till this date we have not received any bills and/or any written communication from Airtel from where i can come to the conclusion that some money is payable to Airtel on account of use of my number.
Two or three times during my outstation stay a local boy claiming to be your personnel had come to my home and asked my parents to pay the dues without producing their identity and even the bills for which they claim. I cannot understand what is the process of recovery of Airtel when no proof was provided and/or evidence for claiming the dues was provided to me, which is the legal practice of all organization Also when i was confirmed that my number has been disconnected then how can they go on claiming the so called use?
After coming back to Kolkata i have taken a new Airtel number after submitting proper documents thereof. But i am sorry to inform you that within one month i received a call as well as sms that my current number will be disconnected if not the old usage dues as alleged by your self proclaimed personnel is paid. Since yesterday my phone has been disconnected and still now i have not received any written communication in respect of arrear bills payable for my previous number.
Date 8th March
By Ashmita De