I am SUJITH.S from Coimbatore. My mobile number 9894332994 & relationship number is 1018947217. I am an Airtel customer for past 7 years. 16 months before I have converted my prepaid number to my post paid number and most probably paying min Rs 2000 per month, But from past few months I am facing a problem of Excess bill. When I checked my bill I found lot of miscalculation in my past two months bill. All the excess bill are regarding my Internet usage. And the details below.
I have 2GB usage free for Rs 98. I am using Airtel Mobile Office for past 6 years also I am using NOKIA X-6 which have inbuilt data counter. So when the data counter reaches 1.8GB or 1.9 GB I used to stop using my Mobile Office, most probably it won’t reach more than 1.5 GB also every month 17th I will reset my data counter. Because 17th is the end of my bill cycle. Also I am well known that Airtel Mobile Office is calculated under 50Kb for 30p. I have called Airtel lot of time regarding this issue. I received so many reference numbers. But no call back but all your costumer care executive agreed with my complaints. In my first call to Airtel, they reduced Sum of Rs 1000 from my bill. I am not looking for any such bargaining, I need the proper bill. Is this the right way of responding?
In their calculation my usage of internet without Discount is Rs 16195.50 and my discount is Rs -12582.90, But in my calculation I found Rs 4703.70 as their miscalculation. For proof I am sending the Calculation details. Please check the time between data transfer and the amount of data transferred. As per 2G mobile bandwidth the max data transfer is 43Kbps but when I calculated my bill its shown more than 200Kbps.even though If Airtel provide 250Kbps it won’t get tally with the duration and amount of data transfer in the bill.
I have spoke to the customer care supervisor through the interconnection phone from Airtel relationship center Coimbatore, but he told me that I accessed Airtel GPRS more than 2GB, but in my position have the proof my data count as its not exceed 1.5GB because I am getting maximum bandwidth speed of 23Kbps. And he told me to mail to '[email protected]' with all details. I mailed with all details, but till now no response. I have the screen shot for the data transfer speed. I visited Airtel relationship center with those proofs but they suggest me to contact customer care. I called customer care more than 20 times and received lot of reference numbers and told me they will call back. But still now I didn’t receive a single call from their side. Also Have lots of problem in Airtel “not responding for my complaints which registered 8 months before”. Now I feel unhappy to continue with Airtel. I mailed the same to '[email protected]', '[email protected]', '[email protected]' but no response for my mail.
Time of Data transfer Amount of Data transfer Cost in Rs
12:33:38 to 12:38:13 = 4 Mints 35 sec 29856 = 29.15MB 179.4
15:48:35 to 15:52:06 = 3 Mints 31 sec 22195 = 21.67MB 133.2
00:46:14 to 00:48:18 = 2 Mints 04 sec 43637 = 42.61MB 261.9
13:34:58 to 13:37:04 = 2 Mints 06 sec 23732 = 23.17MB 142.5
22:41:12 to 22:45:45 = 4 Mints 33 sec 51791 = 50.57MB 310.8
23:41:14 to 23:45:08 = 3 Mints 54 sec 176246 = 172.11MB 1057.5
18:26:35 to 18:27:45 = 1 Mints 10 sec 72519 = 70.81MB 435.3
20:33:49 to 20:38:31 = 4 Mints 41 sec 49651 = 48.48MB 298.2
22:53:06 to 23:13:15 = 20 Mints 09 sec 128068 = 125.06MB 768.6
12:12:34 to 12:16:47 = 4 Mints 13 sec 43766 = 42.74MB 262.8
13:37:07 to 13:40:59 = 3 Mints 52 sec 10407 = 10.16MB 62.7
16:35:13 to 16:35:19 = 0 Mints 06 sec 20089 = 19.61MB 120.6
22:31:49 to 22:32:11 = 0 Mints 22 sec 33829 = 33.03MB 203.1
16:51:37 to 16:53:37 = 2 Mints 00 sec 45553 = 44.48MB 273.6
13:34:15 to 13:34:59 = 0 Mints 44 sec 14819 = 14.47MB 89.1
00:07:56 to 00:10:49 = 2 Mints 53 sec 17368 = 16.96MB 104.4
Please Help me to solve this problem.
0 comments