Dear Sir,
Our Land line. No.0120-4282954 and Broadband was out of service from 19/4 to 26/4. As per company representative it was due to major breakdown in the lines of company and around 600 phones were affected. As per commitment made to us during installation if our phone will remain idle for more than 72 hours, they will not charged Rental during idle period. For this rental wave off we requested 10-12 times thru their customer care and every time they given us complain no.from April to June but it was unattended. Finally in the month of we had paid less 7 days rental in the amount we have to paid. In the next bill company claimed unpaid rental and Rs.50/= as penalty.
After 8/7 to 18/7 we contacted several times to customer care and 121 but till date no solid response.
Manju Garg
GHAZIABAD
0 comments