Problem un-resolved since JAN
I had taken an Airtel SIM card for internet usage with monthly rental of 199/- and a one time deposit of 350/-. Just few days after taking the number I had to move to MIRA ROAD from Kandivali and to my surprise, network was NIL "in the house" (while all other networks were working fine). It is only when I come out of building i used to get network. Due to this I could not use INNTERNET at all at home and I lodged a complaint. After almost 7 to 8 months of repeatedly calling customer care I sent an email to NODAL Officer who routed me again to customer care. Customer care called but due to no resolution i was given many false reason like In MIRA Road one of our tower is has issue and we are resolving etc etc EVEN AFTER NOT USING THE SERVICES I KEPT PAYING MONTHLY RENTAL. Then I got frustrated and asked team to close my account and refund my deposit and rental that I had paid. They did not refund and did not close my services and also started asking for payment of rent. Now I am getting threatening calls. Over and above I have been sent an email from one legal agency also.
I need all my rents I have paid and my security deposit. Please help or advise how to escalate this matter. Due to their disturbing calls, I am not able to concentrate on my work and I am suffering lot of mental trauma.
Following are few emails:
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Email I responded to Nodal Officer
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Subject: Re: Problem un-resolved since JAN (Airtel # 9004811757)
From: "Dinesh Kumar" Wed, 09 Nov 01:52:36
To: "[email protected]" and others
Dear Nodal Officer,
Neither any step has been taken to contact me (except once when no solution was provided) nor the issue is resolved. I had requested 2 things out of frustration
1) To disconnect my number
2) To refund my money that I had paid for more than 6-7 months (WITHOUT USING THE SERVICES)
I did not get anything yet done. SURPRISING!
Over and above, I am getting BILL ALERTS! I don't understand how the system works with Airtel but whatever it is i, it is really not professional and systematic.
If I am not getting my money back, I will be forced to go to consumer court as I am really irritated and frustrated.
Regards,
Dinesh Kumar
Subject: Re: Problem un-resolved since JAN (Airtel # 9004811757)
From: "Dinesh Kumar" Fri, 16 Sep 2011 12:36:31
To: "[email protected]" and others
View blocked images in this message
Dear Nodal Officer,
This email had been forwarded to customer care from your office and after a long long wait I got a call. The girl who called me said that - Sir! We have given strongest possible network in your area (Not sure why someone can not come and check what is the issue while I am saying network is NIL here).
Since I am really frustrated with this connection, I want to close this and get refund of all the months I paid rent and I did not use it for even 1 day.
Upon asking for refund, she said it is not in our hand and if you have to close connection, you will have to visit nearest vodafone center. I am not being given satisfactory answer about refund.
Please guide me what should I do? I do not need this trouble and I want my money back.
Regards,
Dinesh Kumar
From: "Dinesh Kumar"
Sent: Mon, 29 Aug 16:06:54
To: "[email protected]"
Cc: "[email protected]"
Subject: Problem un-resolved since JAN (Airtel # 9004811757)
Dear Nodal Officer,
I am writing this email after I have faced lot of frustration dealing customer care (Since almost 8 months) and hoping for a resolution here atleast.
In Jan I have been approached by Airtel Sales agency that a mobile-office "3G Ready" sim card for internet usage is being given to you at free @199 monthly rental with unlimited usage.
My problem:
After I received card there was no proper network (in Kandivali east) and when I called customer care, I was told that - Sir, wait for few days, 3G is about to come and then no network issue at all.
I shifted to MIRA ROAD and network was NIL in my new flat
Since then I hve not used this SIM CARD even a single day fully (Please check my usage - it is almost NIL in last 7-8 months)
I called up numerous times and I did not get a resolution but lot of frustration talking to customer care executive who did not have any knowledge of problem and gave me false answer (Wait till 3G comes, Tech Issue, We are working on it, Someone will call you back etc etc.)
Now in so many months I did not get any resolution and got few shocking news:
- This SIM is not 3G ready,
- Since more than 6 months Airtel could not sort my network issue
- I AM PAYING 199/- every month without using SIM
Till not only one Team-leader from CSR team could understand my problem and waived-off my rental but that was for just 1 month.
As till date I am not able to use the SIM in my Flat in Mira Road (it shows - no network), I request you to kindly give me all the monthly rental I have paid till date as I do not want to keep the SIM anymore and hence please get it deactivated as well.
I will appreciate all your help.
Regards,
Dinesh Kumar
Air tel number: 9004811757 (Which is never reachable)
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Email I responded to legal department
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From: "Dinesh Kumar"
Sent: Wed, 11 Jan 12:11:02
To: "Recovery. [email protected]"
Subject: Fw: Request for procedure to lodge a complaint
Fyi,
Since Airtel has de-frauded me (AIRTEL owes me 1500 minium... for all the monthly rental I had paid while I was not able to use the service due to NIL (not even poor) network and my secuirty deposit) and looking at the audacity that you have come to me with following message (refer your email in end), I am filing a court case againstt AIRTEL.
Best Regards,
Dinesh Kumar
From: "Dinesh Kumar"
Sent: Wed, 11 Jan 12:05:15
To: "[email protected]"
Subject: Request for procedure to lodge a complaint
Team,
I have to lodge a complaint against AIRTEL. Could you please send me the same ASAP?
Best Regards,
Dinesh Kumar
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Dear Customer,
Ref: A/c No : 1022401384, MOB No 9004811757
We wish to draw your attention to the outstanding of Rs.462.69/- in your account referred above. In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved.
Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action againstt you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.
However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.
Please do not reply to this mail, feel free to get in touch for any queries please call between 9.30am to 7pm Sachin Desai on 9967959530 or email us on [email protected]
Thanks & Regards.
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