I am customer of Airtel india under Rly plan-149, started on 27/10. My mbl no is 9987532528 under this plan Rly CUG nos, are exempted from any charge within the group, and this process continued till the bill of 12th January. But after that period i.e. from the bill of 12th February the billing is done without CUG benefits and removed from CUG list, and was charged as per A-A tariff. I had already complained about this matter to customer care no 121, on 20th Feb and so on, but my grievance has not been entertained till date and I am receiving wrong bill i.e without CUG benefits. Meanwhile i had cleared the bill payment till Feb and from there on the bills from the subsequent months are outstanding and I would be clearing them once I get the amended bill i will be clearing all the outstanding. An expedited process would be highly appreciated. Hoping that the next bill due on May 12th would be corrected bill.
j p nayak
B29A/101
Lok Nagri
Ambarnath (E), THANE
MAHARASTRA-421506
MBL-9987532528
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