Airtel Mobile
Airtel restricting customer for 30 days to communicate with customer respective if customer call on 198 more than three times a days

Airtel restricting customer for 30 days to communicate with customer respective if customer call on 198 more than three times a days.

For example, If customer call 198, then press for 2 for 3G then press 9 to connect with customer care representative. If customer do this more than three time a days then again doing same Airtel connect it to automated voice response in place of connecting to customer care representative (mean customer has been blocked for 30 days for 198 and 121)

Suppose somebody has emergency even he can not get connected customer care representative.

I think this is not fair business practice.