I opted for MNP, leaving Airtel and joining BSNL, probably Jan 22. My mobile number was ported out and it worked from Jan 24. I had given dues upto Jan 24 to airtel.
First to my surprise, airtel didn't disconnected the number after Jan 24. Both the SIMs continued to work both way: outgoing and incoming. I made frantic calls to clear the picture and status of my number to Airtel for nothing. BSNL was also unable to spell out the exact status. But both of the SIMs continued to work. I could receive and make calls from both SIMs, meaning that both of the service providers were running my number. It was clear to me that a big billing problem is going to happen for me.
Now after two months in BSNL, BSNL disconnected my phone number. When contacted, they said that I have dues with Airtel. When contacted to Aittel, they demanded Rs 124 for a period Jan 24 to Feb 9, with out any mobile bill for this period.
Whereas I had bill from BSNL for the same period (Jan 24 to Feb 6 and Feb 7 to March 6), which was deposited with BSNL. Left without mobile connectivity, I had to just deposit Rs. 124 with Aitel. That too Aittel provided nothing at the time of deposit, that this is your last bill, nothing is pending against me, or the bill print/email of this period.
Now my question is, is that possible under MNP, that a mobile number can attract two bills for the same period of time? Isn't that a fault of the company arranging the MNP service. Why dues of a company are not reflected to the other service provider at the time of porting. And the companies are just blindly stopping and making difficult for the customers this MNP facility.
Should I leave this forum and go to a forum advising me on how to file a complaint in consume court? please
Amit Mittal
Chandigarh
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