I had lost my mobile on 5-07, and i called the customer care on 6-07 and barred my number. The same day i went to Airtel relationship centre (27 Mahadevpura Post White Field Main Road Bangalore 560048 Opp Bimal Maruti Auto Agency 560048Bangalore) to get a duplicate sim. For my connection i had given my office address as communication address as it was a CUG corporate connection, my residential address as present address and my native address as permanent address. I carried with me my driving license (showing permanent address) my pancard showing DOB, photo and company ID card showing my company address. Despite of carryning all the necessary documents the representatives there did not give me a duplicate sim and repeatedly asked for a letter from HR. The connection is in my name and for what reason do they need a letter from HR? I tried to put in my concern but they were not even bothered with that and even said in my face that they dont care what i say and they wont give the duplicate sim. This is a very disheartning experiance and i was so angry that i even wanted to cancel the connection. The people in this relationship centre are so arrogant, narrow minded and unprofessional and they do not have any value for the customers. And taking into consideration that i received the duplicate sim from another centre with the same documents, i think these people are purposefully harrassing the customers, expeting customers to be at their mercy and running the store at their own will. Please take action on this or else in future people like me would ofcourse think beyond airtel.
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