I have Airtel pre paid mobile number 9818403809 having long term validity. I came to united States and wrote to their customer service many times requesting them to let me know how much is to be paid for one year renewal of prepaid connection.
I always got a computer generated confirmation informing me that some one will reply in 24 hours..However no body in the organization bothered to reply inspite of a number of repeated requests. A specific complaint also did not yield any response.
Ultimately, i had to send my sim-card to india with a friend and to my horror they have renewed it only for a month saying it is in grace period. I am suffering for no fault of mine and do not know whether same number will now be renewed for one year. I am sure even if you take up the matter with th e company they will not reply.
This is not the only incident. I also have a land line at Noida 4330230.Last year their agent collected bill payment in cash, issued company receipt and did not deposit the amount in company. I got call from their customer service that i have not made payment. I informed them of factual position.and to my utter supride they disconnected my landline. I went to their office explained position but was told to make another payment for same bill which i had to do to get reconnection. On complaint to their senior officer the matter was investigated and confirmed that a double payment had been made. To my surprise, in next bill the same issue of non payment cropped up and i had to make a number of calls to resolve matter. I was not compensated in any way for disconnection. Even a letter to their head office did not yield any compensation for harassment.
I have noticed that Airtel promises alot but fails to live up to what they say. There customer service is nothing but a back end office for noting complaints and lack ability to coordinate with company to solve customers problem.
I am confident that even if you toke up issue with them they will not send any e-mail reply or express regret.
0 comments