I Tried to Make an international Flight booking for two Tickets, Singapore to Bali on 25th Nov through Make My Trip Website.
While making payment The website came up with the message "Unfortunately, Your transaction could not be processed because of a temporary connectivity problem. We request you to please try making the payment again, ..."
This happened twice and I did not get any confirmation of my booking.
However on checking up with HSBC after a few days they confirmed that two payments Rs. 9930.51 each have been made to Make My Trip. Total Rs. 19861.02. Transaction approval Numbers being T04282 & T04279
I've tried to get the refund by talking to the customer care and I've received several complaint numbers the latest of which is IN1011R0115028.
Each time the person on the line promises refund within 5 working days, but no refund even after 15 days now.
It is very frustrating that each time the person on the line tries to avoid the problem in various ways.
Biswanath Dutta
[email protected]
9831014527
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