Booking ID: NF252367957845
Booking Date: 08-Jul
Total Passengers Booked: 6
Cancellation by Me:
Date: 25-Sep
Number of Cancelled Passengers: 2
Refund Received: Rs.3, 762 (after deducting Rs.1, 000 per passenger as penalty)
No Issues in this
Cancelled by MakeMyTrip, on their own, without any request / contact / confirmation / notification to me:
Number of Cancelled Passengers: 2 other passengers
Known to Me: At Jammu Airport on the day of Travel (03-Oct)
Raised a Query with MakeMyTrip: 08/09-Oct
Actual Cancellation of Tickets in MakeMyTrip: 13-Oct
Reference ID for my Query: 111009-005345
Issue:
1. MakeMyTrip cancelled ticket for 2 passengers all by themselves and after raising a query as to why they did that, they refunded me Rs.3, 762 (again after deducting Rs.1, 000 per passenger as penalty - though they should not have penalized me for no fault of mine, as I did not initiate the cancellation. So the amount due of Rs.2, 000 (Rs.1, 000 * 2 Passengers) has to be refunded to me.
2. Since MakeMyTrip had cancelled the 2 tickets, I had to book 2 tickets in the next available flight by paying cash, at Jammu Airport. The total amount paid as cash for both the passengers was Rs.11, 040. The difference amount of Rs.5, 278 (11, 040 - 5, 762) (5, 762 is the actual cost of the ticket for 2 passengers when booked through MakeMyTrip) has to be refunded to me
SUMMARY:
MakeMyTrip owes me a total of Rs.7, 278 based on the above calculations. MakeMyTrip is not honoring this yet, though they have agreed that it is their mistake. I have already provided the boarding passes and cash receipt to MakeMyTrip, as proof of travel. I have made several follow ups over phone and e-mail. Now-a-days, whenever I make a call to the call center of MakeMyTrip, the representative checks the complaint and promptly disconnects. This has happened consistently for several times.
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