We had bought two tickets from Makemytrip.com for travel o 8th Dec.
We had got one of the tickets preponed from 8th December to 15 Nov on a particular day - Post making a payment of around Rs 1100/-. After some hours we called makemytrip to get the change back however we were informed that this is only possible post the change happens. After some days we got a mail which confirmed Arun Prakash Ghosh's name for both the dates. We Immediately called the customer care to clarify. It was the customer care officer who informed us that both tickets were active. Post this confirmation we asked him to cancel the 15th November ticket and keep the 8th Dec Ticket. For this i got a mail confirming a refund of around Rs 450/- only. If the tickets were cancelled what would have been the amount we would have got back. We have spent aroun INR 5k and we get only 450 Rs as a refund which i think should not be the case.
I strongly believe this is a mistake done by Makemytrip personnel in providing us misleading information and penalty is to be paid by us. We were ready to pay the amount for the transfer of tickets back to previous date had your personnel not provided us this misleading information.
we want a full refund of our money.
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