My sister had booked a flight from Kolkatta (CCU) to San Fransisco (SFO) using Makemytrip website. This wasn't a direct flight. She had to go to New York (JFK) via Delhi in Air India (AI-101) and then take a connecting flight from JFK to SFO.
However, her AI flight got delayed by about 14 hours and hence she reached late by 14 hours in New York. Upon enquiring about the connecting flight, she was informed by the AI people that the next flight that could be arranged was some 4 days later. Since, she couldn't wait that long, she had to make different arrangements to reach SFO.
Now, when we are asking for a refund from Makemytrip, they're harassing us and delaying the process unnecessarily. Every time we call the call center a different executive picks up the phone and upon being explained about our plight, seeks minimum 24-48 hours of time to get back to us, which they never do.
Am thinking of taking a legal action against them. Can anyone help?
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