Makemytrip.com
Refund not given even after 6 months

I had booked 3 air tickets with MakeMyTrip.com in October ffrom Delhi to Jammu. I had to cancel the tickets due to some family circumstances and was promised refund after minor cancellations. The site currently says cancellations have been processed but I have not received the money back into my account.

I have written at least 10-12 emails and have called at least 5-6 times in last 6 months to their call centres. Everytime I have been requested a different document/details. Last email was sent two weeks back wherein I sent MakeMyTrip a copy of my account statement to prove there has not been any refund into my account.

I havent received a response or my money yet.

Can I request to please take a look into this?

Thanks

Rishi Raj Srivastav