This is with reference to my booking ID: FLINT1000130246156. I wish to inform that had booked two return tickets from Kuala Lumpur to Langkawi for 9th August and 12th August, in the name of Rajni Kant Gupta and Kakul Gupta.
These tickets were booked for my parents and today when they arrived at the Kuala Lumpur Airport to board the Langkawi flight on Air Asia, they were informed that both there tickets have been cancelled. My parents had to wait at the airport for 4 hours and book the next available flight at a very high cost.
My communication with your customer care department has revealed that due to an error from your end, the payments of the these tickets didn't reach Air Asia due to which these tickets got cancelled. Payments from my end were clear and you had received payments for the tickets from my end almost 15 days back. My parents not only had to wait at the airport, but also get hassled by the cancellation of the flight. A pre paid taxi was booked for them at the Langkawi airport to take them to the hotel.
I wish to know when the payment was received from my end 15 days back and my card was charged and I was issued a confirmed e-ticket from your end, why did my parents had to go through all this hassle. Its a complete error on your companies part and I wish to get properly compensated for the same.
I wish to be paid the difference in the fare which I my parents paid for the Kuala Lumpur Langkawi flight and also the return tickets should be confirmed for 12th August, the same should be faxed at their hotel in Langkawi and also be compensated for the loss of hours, the cab fare and also the hassle they had to go through when they were on a vacation.
On several occasions I have written to the to the customer care department of makymytrip.com and even after their constant assurance that this matter will be sorted nothing has been done
This is a very serious issue and shows the poor quality of service which is offered at your end. I had pre-booked everything for my parents so that it is a hassle free vacation for them but I'm highly frustrated with the events of today. Kindly look into this matter with urgency as this is serious breach of your service commitment.
Regards
Taru Gupta
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